Lumity is your front and back office Benefits multiplier.

Our team handles inbound employee benefits support, benefits execution, and back office administration.

National coverage

Licensed representatives across multiple time zones for distributed employees

Our hours 9am ET to5pm PT

TIER 1

Frontline Employee Support

  • ID card questions
  • QLE support
  • COB questions
  • New Hire Benefits Q&A
  • Open enrollment office hours
  • On-site presentations

TIER 2

Dedicated Service

  • Claims Dispute Handling
  • Doctor / Rx Auth. Assistance
  • Compliance
    • 5500
    • ACA
    • Local Compliance(SFHCSO)
  • Vendor Management
    • HSA/FSA/Commuter
    • COBRA
    • International

TIER 3

Back Office Support

  • Payroll Operations
  • Billing Reconciliation
  • EDI Operations

Superior client experience

Your dedicated team

Gerardo Serrano

Escalations
Renewals
Strategy
Carrier liaison

onboarding

Brandon Hubbard

Onboarding
Enrollment Mgmt and QA
Systems Integration
Enrollment Materials

Yuliya Sukhan

Employee Benefits
Questions
Claims Disputes
Compliance

Richard Ly

Payroll / EDI operations
Billing Reconciliation

Clear ROI. Better Outcomes. Engaged Employees.

Learn more about our partnership approach to help you achieve your benefits goals

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