Your End-to-End Benefits Solution

Data-driven analysis, execution, administration,
and employee support

National Coverage

Licensed representatives across multiple time zones for distributed employees

Our hours 9am ET to5pm PT

TIER 1

Frontline Employee Support

  • ID card questions
  • QLE support
  • COBRA questions
  • New Hire Benefits Q&A
  • Open enrollment office hours
  • On-site presentations

TIER 2

Dedicated Service

  • Claims Dispute Handling
  • Doctor / Rx Auth. Assistance
  • Compliance
    • 5500
    • ACA
    • Local Compliance(SFHCSO)
  • Vendor Management
    • HSA/FSA/Commuter
    • COBRA
    • International

TIER 3

Back Office Support

  • Payroll Operations
  • Billing Reconciliation
  • EDI Operations

Superior Client Experience

Your dedicated team

Danric Jaime

Escalations
Renewals
Strategy
Carrier liaison

Brandon Hubbard

Onboarding
Enrollment Mgmt and QA
Systems Integration
Enrollment Materials

Yuliya Lazaro

Employee Benefits
Questions
Claim Disputes
Compliance

Lily Sheehan

Payroll / EDI operations
Billing Reconciliation

Clear ROI. Better Outcomes. Engaged Employees.

Learn more about our partnership approach

We’re here to help you achieve your benefits goals. For Lumity customer support, please contact support@lumity.com or 1-844-2-LUMITY

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