Lumity laid out a threefold process for GoFundMe that included:
• Plan design and benefit contribution assessments
• People team workflow analysis and technology assessments
• Branded communications planning
Working closely with GoFundMe, Lumity was able to analyze their current plan designs to find areas of improvement and, using exclusive risk models, was able to help GoFundMe benchmark potential cost savings. Lumity also assessed the preferred technology solutions and regular task management processes of GoFundMe’s people team to find areas to enhance integration with Lumity’s technology and improve administrative efficiency.
Finally, Lumity’s communication specialist packaged GoFundMe’s new benefits and technology platform into branded education resources and presentations for all offices. The group and one-on-one sessions helped employees understand their benefit changes and use their new platform to make more informed decisions about the plan choices and improvements GoFundMe offered.